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Rocky Start For North Carolina Health Care Exchanges

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(Photo by KAREN BLEIER/AFP/Getty Images)

(Photo by KAREN BLEIER/AFP/Getty Images)

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For more information about the Affordable Care Act, visit CBSCharlotte.com/ACA.

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CHAPEL HILL, N.C. (CBS Charlotte) – North Carolina’s largest insurer is having its share of problems with the Obamacare website.

Internal emails obtained by WNCN-TV show that Blue Cross Blue Shield show that only 1,000 people had filled out applications as of October 15th.

In fact, only one person was able to successfully use Healthcare.gov to enroll in the new exchange.

Joshua Brown said in an email to CBS Charlotte that he is getting a money order and sending it by mail to pay for his new health insurance plan. He was told by Blue Cross Blue Shield that they were unable to take payment over the phone and that they haven’t set up its website yet to take payments from HealthCare.gov customers.

The emails suggest the “payment re-direct option” on government servers isn’t working.

Blue Cross Blue Shield found the entire system is so filled with glitches that the company decided not to upload data because it was afraid false information might enter its computer system.

And the emails reveal a scammer was using the insurer’s name to try to obtain personal information.

A person was making phone calls claiming to be with the “National Health Care Registry,” and falsely claim it was taking over healthcare reform contracts from the Blue Cross.

BCBS spokesman Lew Borman told WNCN-TV the company is working with the government to solve these problems.

“We’re hopeful that the issues can be resolved quickly so the Exchange will work seamlessly for our customers,” he said.


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